We are aware some users are experiencing issues accessing their Yahoo Mail using third-party mail clients. Removing and re-entering your Yahoo Mail password in the email client should solve this. Read our help article for more information and steps. You may also access Yahoo Mail on the web at mail.yahoo.com or using the Yahoo Mail app for iOS or Android.

Problems viewing or passing CAPTCHA verification

Yahoo uses CAPTCHA verification to protect against spam or other unauthorized account access. By selecting the correct images, you verify you're human and not a spam-sending computer.

 Can't sign in to your account? Learn how to fix problems with your password or Yahoo ID.

CAPTCHA unreadable

  • Hear it - Click the headphones icon Image of the Captcha audio icon. below the CAPTCHA to hear what images to select.
  • Try a different code - Click the refresh icon Image of the Captcha refresh icon. below the CAPTCHA to see a different code.

CAPTCHA doesn't display

When you'll encounter a CAPTCHA

  • Creating a new Yahoo account.
  • Performing too many failed sign in attempts.
  • Forwarding messages (chain letters, jokes, etc.).
  • Accessing your account from a new browser, computer, or location.
  • Sending an email containing HTML, links, embedded graphics, attachments.