We are aware some users are experiencing issues accessing their Yahoo Mail using third-party mail clients. Removing and re-entering your Yahoo Mail password in the email client should solve this. Read our help article for more information and steps. You may also access Yahoo Mail on the web at mail.yahoo.com or using the Yahoo Mail app for iOS or Android.

Clear the cache on supported mobile browsers

When you use a web browser it saves some information from websites in its cache and cookies. Clearing them fixes certain problems, like loading web pages, images, videos or formatting issues on sites.

Safari for iOS

  1. Launch the iOS Settings app.
  2. Tap Safari.
  3. Tap Clear History and Website Data to confirm.

Chrome for iOS

  1. Launch the Chrome app.
  2. Tap the Menu icon Image of the More icon. | tap Settings.
  3. Tap Privacy.
  4. Tap Clear Browsing Data.
  5. Select Cached images and files and Cookies, Site Data.
  6. Tap Clear Browsing Data.

Firefox for Android

  1. Launch the Firefox app.
  2. Tap the Menu icon Image of the More icon. | Tap Settings.
  3. Under Privacy and security | tap Delete private data.
  4. Select Cached images and files and Cookies.
  5. Tap Delete browsing data.
  6. Tap Delete to confirm.

Chrome for Android

  1. Launch the Chrome app.
  2. Tap the Menu icon Image of the More icon. | tap Settings.
  3. Tap Privacy and security.
  4. Tap Clear browsing data.
  5. Select Cached images and files and Cookies and site data.
  6. Tap Clear data.