Yahoo Finance Jetstar passengers fume after being stranded for 48 hours: ‘Frustrated’
Jetstar suggested passengers book to travel home with another airline, with costs reportedly starting from $3,000.
Hundreds of Jetstar passengers were left stranded for 48 hours in Singapore after an engineering issue forced the cancellation of their flight.
The Jetstar flight from Cambodia to Melbourne was supposed to make a two-hour stopover at Singapore's Changi Airport, but this became a days-long delay for at least 200 passengers.
Passenger Rachel - who was supposed to fly home on Saturday night - said she had been left “exhausted” waiting to see when she would be able to get home.
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“Each night I’ve been put on a flight for the following day, had to wait at the airport all day without any food vouchers and, when it gets to the flight time, we’ve been told it’s cancelled and they’ll put me on a flight tomorrow,” Rachel told 3AW on Monday.
She said she was “really, really disappointed” with Jetstar’s communication and said passengers had been left waiting on the floor for “hours and hours” to speak to a Jetstar staff member.
She said she was most disappointed by Jetstar’s suggestion that passengers book with another airline to travel home, with fares reportedly starting from $3,000.
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“Me and a lot of the other passengers aren’t able to pay for that and think it’s an unacceptable answer,” Rachel said.
“Everyone is getting really, really frustrated and worried about things like animals at home that need to be fed, children that need to be looked after and workplaces [where] they don’t have any leave left. People are frustrated about not knowing when they will be able to go home.”
Jetstar has apologised for the delay and said it was due to an engineering issue. Passengers were rebooked on an 8:00pm flight on Monday night.
“All passengers have been provided accommodation and a $200 Jetstar voucher,” a Jetstar statement said. “We will cover reasonable expenses incurred during the delay, including accommodation, meals and transport to and from the airport.”
Jetstar confirmed passengers travelled home last night and landed in Melbourne this morning.
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